Our Services are Superior

Hello, I'm Jack Freedman, founder and president of Superior Watch Service Inc. Over 45 years ago I started in the watchmaking trade as an apprentice with a renowned watchmaker, worked at several watch repair shops, and later was employed at a large watch material supply house. It was at that company that I learned all about watch parts, what to order, and how to keep a proper inventory.

In 1969 I started my own watch repair company, Superior Watch Service Inc. Still privately owned, Superior has succeeded in an industry where there are fewer qualified watchmakers each year. It has done so by combining traditional old-world watchmaking skills with today's advanced technology. Under my personal guidance, my company has continually invested in modern and sophisticated repair and office equipment. For administrative control, Superior relies on a custom-designed sophisticated computer program that tracks every repair record by either the watch serial number and/or other criteria.

Superior Watch Service Inc. is a tightly run operation in a quiet neighborhood outside of the busy and bustling City of New York repairing timepieces ranging from simple quartz to complicated mechanical timepieces. Our customers range from individual watch owners to watch dealers to watch collectors from all fifty states in the U.S.A.

• Our company is the oldest independent factory authorized service source for IWC and PORSCHE DESIGN in the U.S.A.
• We have been with IWC (International Watch Co. Schaffhausen) and PORSCHE DESIGN for more than three decades.
• We exclusively maintain a full inventory of factory spare parts for the original classical PORSCHE DESIGN by ORFINA watches.

Our goal is to create an experience in which customer expectations are exceeded and problems are fixed quickly the first time a watch is sent in for repair. We put ourselves in the shoes of those who buy expensive timepieces with the expectation that service and repairs are done right, on time, and with no hassle.

Professional and courteous service is the hallmark of my company. We don't just boast about service, I guarantee it to your satisfaction.

Unlike other companies where you get to communicate with a person of limited repair knowledge, at Superior I'm always available personally by phone and e-mail to address any specific concerns and needs. I look forward being of service to you.

Jack Freedman, Senior Watchmaker
SUPERIOR WATCH SERVICE INC.

Page last modified 02/06/24